Verification Audits Explained

Overview

Verification audits are for all providers delivering low risk, lower complexity supports and services. The audit includes a full review of your documentation. This is done remotely by the approved auditor and is known as a desktop audit.

For an NDIS registration verification audit, you’ll need to provide evidence showing your compliance with NDIS standards. This includes documentation of your policies and procedures, proof of staff qualifications, insurance certificates, a risk management plan, incident and complaints management systems, examples of participant records, and records of staff training. These documents collectively
demonstrate that your organisation is ready to deliver high-quality services while adhering to NDIS requirements

Stages of Registration

1- Application

Fill out the online application form on the NDIS Commission’s website. Provide details about your organisation, key personnel, business structure, service profile, and coverage areas.

After submitting your application, you’ll receive an initial scope of audit document from the NDIS Commission. This document outlines your registration requirements and the type of audit needed.

Organise a verification audit with an approved quality auditor. The type of audit depends on the services you provide. Verification audits are less intensive and conducted on-site.

Based on the audit results, the auditor submits their findings to the NDIS Commission. The Commission then makes a decision on your registration.

Once registered, you must maintain compliance with NDIS standards and undergo periodic audits to ensure continued adherence to the requirements.

At Connektivity, we offer you our expert understanding. Our team are skilled in assisting individuals and businesses towards becoming registered NDIS providers.

Preparing for Registration

1- Make sure you’re eligible

You must: have an Australian Business Number (ABN), and be able to demonstrate your ability to deliver the classes of support and services you’re applying for. This includes providing evidence. Learn more about what’s involved in an audit before you start your application.

Make sure all workers who are in risk-assessed roles have a valid worker screening clearance. You can apply for access to the NDIS Worker Screening Database to check the NDIS Worker Screening clearance status of your workers. See worker screening for registered providers for more information.

Note: Failing to ensure relevant workers, including key personnel, have a valid worker screening clearance may lead to delays in your application being processed.

You’ll need: a PRODA account. If you don’t have one, you can register for a PRODA account your organisation’s details, including corporate structure, governance arrangements and locations your key personnel’s details, including their names, date of birth and contact details the NDIS supports and services you plan to provide, and supporting evidence (if required) to show you meet certain requirements.

  • Familiarise yourself with the NDIS Practice Standards · Review your current policies and procedures against the requirements of the NDIS practice standards.
  • Develop an action plan if there are any gaps or areas needing improvement.
  • Make sure you have information ready about all your key personnel and the registration groups or classes of support you are applying for.
  • Train relevant staff about the NDIS Practice Standards and the upcoming audit process.

Registration Groups

Understanding which groups need a verification audit can be difficult. See Registration groups or classes of support | NDIS Quality and Safeguards Commission for more understanding. Many providers that need a verification audit have already met requirements of professional regulation. For example, they are certified through Australian Health Practitioner Regulation Agency (AHPRA) or other professional bodies.

Connektivity can assist you with understanding the registration groups, feel free to book a free call with us.

Maintaining Your Registration

To maintain your registration as a verified provider, you must undergo an audit every three years. You can begin the online renewal application six months before your registration expires.

How Long does Registration take

The NDIS Commission doesn’t provide individual timelines and Connektivity has no influence over the length of time your submission may take once lodged by your auditor. In some cases, registration may take up to 12 months (or more) and we encourage you to liaise directly with the NDIS commission, once your registration has been submitted. registration@ndiscommission.gov.au

How We Help

At Connectivity our individualised client centred approach, in addition to our individualised wrap round services, ensures we can meet your needs & deliver results.

Our experienced consultants will work with you, in the preparation & personalisation of your NDIS documentation, to equip you with the relevant policies & procedures (that meet and comply with current NDIS legislation and requirements) – in addition to coordinating your introduction to an approved NDIS auditor.

At Connectivity, one of our main aims is to impart assurance and peace of mind, that throughout your application journey with us, you’ll receive comprehensive tools & support, to thrive as an NDIS Provider!