What Happens If You Receive Non-conformities at Your NDIS Audit?

The NDIS (National Disability Insurance Scheme) registration process ensures that providers meet the necessary quality and safety standards to support participants effectively. A key part of this process is the NDIS audit, where providers undergo either a Verification or Certification audit, depending on the services they offer. During an audit, an assessor evaluates your policies, procedures and practices against the NDIS Practice Standards. If any areas fail to meet these standards, you may receive a non-conformity. But what does this mean, and how can you address it? Let’s explore what happens if you receive a non-conformity at your NDIS audit and how to navigate the next steps.

Understanding Non-Conformities 

A non-conformity occurs when an auditor identifies that a provider has not fully complied with specific NDIS requirements. Non-conformities can be classified into two categories:

1. Minor Non-Conformity A minor issue that does not pose an immediate risk to participants. Often relates to documentation gaps, incomplete policies or minor process inconsistencies. Can usually be addressed with corrective actions within a set timeframe.

2. Major Non-Conformity A significant issue that impacts service delivery, participant safety or compliance with key NDIS standards. Can include failure to have critical policies in place, inadequate staff training or systemic gaps in service provision. Requires urgent corrective action and in some cases, can lead to suspension of registration if unresolved.

What Happens After Receiving a Non-Conformity?

If you receive a non-conformity in your audit, you’ll need to take corrective action to demonstrate your compliance. The process generally follows these steps:

1. Audit Report & Feedback

After the audit, you will receive a detailed audit report outlining any non-conformities found at audit. The report will specify:

• The exact issue(s) identified.
• The NDIS Practice Standards that were not met.
• The level of risk posed by the non-conformity.
• The required corrective actions and timeframes.

2. Developing a Corrective Action Plan

You must create a Corrective Action Plan (CAP) to address the identified issues. This plan should include:

• The steps you will take to resolve the non-conformity.
• A timeline for implementing the changes.
• Any supporting documentation to prove compliance.

3. Submitting Evidence of Compliance

Depending on the severity of the non-conformity, the auditor may require:

• A written response explaining how you have rectified the issue.
• Updated policies and procedures.
• Evidence of staff training or process improvements.

4. Reassessment by the Auditor

The auditor will review your corrective actions and determine if they’re sufficient. If accepted, your non-conformities will be closed and your registration process can proceed.

If the auditor finds that the issues are not adequately addressed, further actions may be required. This could include additional reviews, compliance monitoring or in extreme cases, regulatory action by the NDIS Quality and Safeguards Commission.

How to Avoid Non-Conformities 

To prevent non-conformities in future audits, providers should:

Regularly review their policies and procedures to ensure they align with the NDIS practice standards.

• Conduct internal audits to identify and fix potential compliance gaps.
• Provide ongoing staff training to maintain high-quality service delivery.
• Keep thorough records and documentation to demonstrate compliance at all times.

Final Thoughts

Receiving a non-conformity at your NDIS audit is not the end of the road. It’s an opportunity to strengthen your compliance and service quality. By taking corrective actions promptly and maintaining strong governance, you can ensure your organisation meets the NDIS requirements and continues providing high-quality support to participants.

Need help navigating the NDIS registration or audit process? Connektivity is here to assist you every step of the way. Contact us today for expert guidance and support!